بررسی رابطه بین مولفه های هوش هیجانی و سبک های مدیریت تعارض مدیران دبیرستان های دخترانه

نوع مقاله : علمی - پژوهشی

نویسندگان

1 دانشجوی دکترای مدیریت آموزشی دانشگاه شهید بهشتی تهران

2 دانشیار و عضو هیات علمی دانشگاه شهید بهشتی تهران

چکیده

هدف این پژوهش بررسی رابطه بین مؤلفه های هوش هیجانی و سبک های مدیریت تعارض مدیران دبیرستان های دخترانه شهر اصفهان در سال تحصیلی 86- 1385 بوده است. روش تحقیق به کار رفته در این پژوهش،‌ از نوع توصیفی- همبستگی است. جامعة آماری این پژوهش شامل کلیه مدیران و دبیران نواحی پنج گانة آموزش و پرورش شهر اصفهان می باشد که به ترتیب بالغ بر 141 و 3794 نفر می باشند که از این تعداد،‌ 40 نفر مدیر و 300 نفر دبیر، به شیوه نمونه گیری خوشه ای متناسب به عنوان نمونة تحقیق انتخاب شدند. ابزار اندازه­گیری پژوهش پرسشنامه هوش هیجانی سیبریا شرینک و پرسشنامه سبک مدیریت تعارض استیفن رابینز بود. به منظور تجزیه و تحلیل داده ها، علاوه بر شاخص های آمار توصیفی،‌ از روش های آمار استنباطی نظیر ضریب همبستگی پیرسون، آزمون T مستقل، تحلیل واریانس یکراهه و آزمون شفه استفاده شد. 

کلیدواژه‌ها


عنوان مقاله [English]

A study of the relationships between emotional intelligence and conflict management styles of the girl’s high school principals

نویسندگان [English]

  • Saeed Shahtalebi 1
  • Mohammad Hasan Pardakhtchi 2
1 PhD student in Educational Management, Shahid Beheshti University of Tehran
2 Associate Professor and Faculty Member of Shahid Beheshti University of Tehran
چکیده [English]

The purpose of the present research was to study the relationships between emotional intelligence and conflict management styles of managers who work in girl’s high schools of Isfahan city of Iran. To do this five dimensions of EI (Self-awareness, Self-regulation, Motivation, Empathy and Social skills) and five styles of conflict management (Competing, Accommodating, Compromising, Collaborating and Avoiding) have examined. Research method was descriptive- correlative. Statistical population included all managers and teachers of high schools of Isfahan whom from was chosen 40 managers and 300 teachers. Research instruments were two questionnaires of conflict management styles of Robbins and Emotional intelligence of Shrink. The collected data was analyzed via descriptive statistics, Pearson correlation, Independent t test, one way ANOVA and Scheffe. The results showed that: There were significant relations between EI and Five styles of conflict management. The relationship between Self-awareness and Competing & Accommodating styles wasn’t significant The relations between Self-awareness and Compromising, Collaborating and Avoiding styles was significant There was not significant relations between Self-regulation and Competing & Accommodating styles at P≤ 0/05 level but The relations between Self- regulation and Compromising, Collaborating and Avoiding styles was significant. The relationship between Motivation and Accommodating, Compromising and Collaborating styles was significant at P≤ 0/05 level, the relations between Competing, and Avoiding styles wasn’t significant. Empathy was positively associated with Competing, Accommodating, Compromising, Collaborating and Avoiding styles. Social skills was positively associated with Competing and Compromising, Accommodating, Collaborating and Avoiding styles at P≤ 0/05 level.

کلیدواژه‌ها [English]

  • Conflict management styles
  • emotional intelligence
  • managers
Appelbaum, S. H., Abdollah, C. H., & Shapiro B. T. The self-directed team: A conflict resolution analysis. Team performance management, Vol. 5, No. 2, pp. 219-230.
Bagshaw, M. (1998). Conflict management and mediation: Key leadership skills for the millennium. Industrial and commercial training. Vol 30, No. 6, pp. 206-208.
Boyatzis, R., Goleman, D., & Rhee, K. (2000). Clustering competence in Emotional Intelligence: Insights from the emotional competence inventory. In R. Bar-On & J.D.A. Parker (Eds.), the handbook of emotional intelligence (pp. 343–362): Jossey-Bass.
Goleman, D. (1998). Working with emotional intelligence. New York: Bantum Books.
Hedlund, J., Strenberg, R. J. (2000). Too many intelligences? Integrating Social, Emotional and Practical Intelligence. In R. Bar-On & J. D. A. Parker (Eds.), the handbook of emotional intelligence: Jossey-Bass.
Jordan, P. J., Ashkanasy, N.M., & Hartel, C. E. J. (2002). Emotional intelligence as a moderator of emotional and behavioral reactions to job insecurity. Academy of Management Review, Vol. 27, pp. 361–372.
Kinicki, A. & Kreitner R. (2003). Organizational Behavior. Mc Graw- Hill, Higher Education. International edition. Eleven ed.
Korbanik, K., Baril, G. L., & Watson, C. (1993). Managers' conflict management style and leadership effectiveness: The moderating effects of gender. Sex Roles, 29, 405–420.
Mc Shane S. L., Glinow, M. A. V. (2003). Organizational Behavior. Irwin: Mc Graw- Hill. Second edition.
Nikolaou, I., & Tsaousis, I. (2002). Emotional Intelligence in the workplace: Exploring its effects on occupational stress and organizational commitment. The international Journal of organizational analysis, Vol. 10, No. 4,  pp. 327- 42.
Rahim, M. A., Magner, N. R., & Shapiro, D. L. (2000). Do fairness perceptions influence styles of handling conflict with supervisors: What fairness perceptions, precisely? International Journal of Conflict Management, 11, 9–31.
Rahim, A.M. (2002). Toward a theory of managing organizational conflict. The international Journal of conflict management, Vol. 13, No. 3, pp. 206-235.
Rahim, A.M., Psenicka. C., Zhao, J. H., Polychroniou, P., Sheng Yu, Ch., Chan, K. A., Susanna, K. W. Y., Alves, M.G., Lee, C.W., Rahman, S., Ferdausy, SH., & Wyk. R. V. (2002). A model of Emotional Intelligence and conflict management strategies: A study in seven countries. The international Journal of organizational Analysis, Vol. 10, No. 4, pp. 302-326.
Rahim, A. M, & Minors, P. (2003). Effects of emotional intelligence on concern for quality and problem solving. Managerial Auditing Journal, Vol. 18. No. 2, pp. 150- 155.
Rahim, A.M. (2004). Leader power, follower’s conflict management strategies and propensity to leave a job: A cross-cultural study. Paper presented at the annual conference of the international association for conflict management, Pittsburgh, P.A. June 15-18.
Robbins, S.P. (2001). Organizational behavior. Prentice Hall.
Stanley, C.A., & Algert N.E. (2007). An Exploratory Study of the Conflict Management Styles of Department Heads in a Research University Setting. Innov High Educ, Vol. 32, pp.49–65.
Stys, Y., & Brown, Sh. (2004). A Review Of Emotional Intelligence Literature And Implications For Corrections. Research Branch Correctional Service Of Canada.
Suliman, A.M. & Al- Shaikh, F. N. (2007). Emotional Intelligence at work: Links to conflict and innovation. Employee Relations, Vol. 20, No. 2, pp. 208- 20. 
Sy, T., Tram, S., O’Hara L.A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, Vol. 68, pp. 461–473