ارزیابی و مقایسه عملکرد درونی دانشگاه تربیت مدرس و دانشگاه آزاد اسلامی واحد تهران مرکزی براساس الگوی رضایت دانشجویی نوئل لویتس

نوع مقاله : علمی - پژوهشی

نویسندگان

1 دانش‌آموخته کارشناسی ارشد برنامه‌ریزی درسی، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران

2 دانشیار گروه برنامه ریزی درسی، واحد تهران مرکزی، دانشگاه آزاد اسلامی، تهران، ایران

چکیده

پژوهش حاضر با هدف ارزیابی و مقایسه عملکرد درونی دانشگاه تربیت مدرس و دانشگاه آزاد اسلامی واحد تهران مرکزی در12 حیطه اثربخشی، راهنمایی تحصیلی، جو دانشگاه، زندگی در مجتمع دانشگاهی، خدمات حمایتی دانشگاه، میزان اهمیت به دانشجو، اثربخشی آموزشی، کمک‌های مالی و حمایتی، اثربخشی پذیرش دانشجو، سلامت و امنیت دانشکده‌ها، خدمات برتر، دانشجو محوری و پاسخگویی به جمعیت‌های گوناگون انجام شده است. در این پژوهش از روش توصیفی پیمایشی استفاده شده است و در مجموع تعداد 328 نفر از دانشجویان کارشناسی ارشد و دکتری دانشگاه تربیت مدرس و دانشگاه آزاد واحد تهران مرکزی مورد پرسش قرار گرفتند. ابزار گردآوری داده‌ها، پرسشنامه محقق ساخته بود که بر مبنای پرسشنامه بین‌المللی رضایت‌سنجی نوئل لویتس تهیه گردید. داده‌های بدست آمده با استفاده از آزمون‌های t وابسته، t گروه‌های مستقل، t تک نمونه‌ای و آزمون فریدمن، تحلیل شد. نتایج نشان داد که، تمامی مؤلفه‌ها از اهمیت زیادی برخوردار بوده‌اند. بیشترین میزان رضایت نسبی مربوط به سه مولفه، خدمات برتر، اثربخشی پذیرش دانشجو و اثربخشی آموزشی بوده و در سایر مولفه‌ها کمترین میزان رضایت مشاهده شده است. همچنین مقایسه دو دانشگاه نشان داد که در بعد پاسخگویی به جمعیتهای گوناگون، رضایت دانشجویان دانشگاه تربیت مدرس در حد متوسط به بالا بوده است. در سایر مؤلفه‌ها علی‌رغم بالاتر بودن میانگین بدست آمده از نظر دانشجویان در دانشگاه تربیت مدرس نسبت به میانگین بدست آمده در دانشگاه آزاد واحد تهران مرکزی، تفاوت معناداری بین دو دانشگاه مشاهده نشد. و میزان رضایت از عملکرد آموزشی دانشگاه‌ها در حد پایین ارزیابی شده است.

کلیدواژه‌ها

عنوان مقاله [English]

Evaluation and Comparison of the Internal Performance of Tarbiat Modares University and Islamic Azad University, Central Tehran Branch, Based on Noel Levitz Student Satisfaction Inventory

نویسندگان [English]

  • javad Rajabi Moghadasi 1
  • Ali Akbar Khosravi Babadi 2
1 Graduate of Curriculum Planning, Central Tehran Branch, Islamic Azad University, Tehran, Iran
2 Associate Professor, Curriculum Planning, Central Tehran Branch, Islamic Azad University, Tehran, Iran
چکیده [English]

The present study aims to evaluate and compare the internal performance of Tarbiat Modares University and Islamic Azad University (Central Tehran Branch) concerning the 12 areas of efficacy including educational guidance, university atmosphere, life in a university complex, academic support services, importance given to students, educational effectiveness, financial help, admission efficacy, safety and security of faculties, superior services, student-centrism, and accountability to various populations. A Descriptive survey method was used in this study. A total of 328 MA/MSc and also PhD students of Tarbiat Modares University and Islamic Azad University were asked to answer to a questionnaire. Data collection instrument was a researcher-made questionnaire prepared based on the international satisfaction Pattern of Noel Levitz. The data were analyzed using t-tests, paired samples t-test, one-sample t-tests and Friedman’s test. The results revealed that all the 12 areas were of great importance. The highest relative satisfaction belonged to three areas of superior services, admission efficacy and educational effectiveness. Other elements were of the least satisfaction level. Moreover, comparison of the two universities showed that, in terms of accountability to various populations, Tarbiat Modares University students felt moderate to high satisfaction level. Concerning the other parameters, in spite of the higher mean scores of satisfaction in the view of Tarbiat Modares University students relative to those in the view of Islamic Azad University students, there appeared no significant difference. In both universities, satisfaction of educational performance was at low level.

کلیدواژه‌ها [English]

  • Evaluation
  • Comparison of internal performance
  • Student’s satisfaction
  • Tarbiat Modares University
  • Islamic Azad University

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