The relationship between organizational structure and implementingtotal quality management in Islamic Azad Universities-District 10

Document Type : Scientific - Research

Author

Assistant Professor and Director of the Department of Master of Educational Management, Islamic Azad University, Garmsar Branch, Iran

Abstract

The purpose of the study was to explore the relationship betweenorganizational structure and implementation of total quality management. The study used the descriptive (correlation) method of data collection. The participants in this study were 227 member of faculty at Azad Universitiesin district10. Two instruments were used to collect data. Organizational structure was measured by one self-designed questionnaire. Theimplementation of total quality management measured by the Federal TotalQuality ManagementQuestionnaire (1990). The data were analyzed by using the Pearson product – moment correlation technique, multiple regressions and ratio test. The major findings were as follows: 1) score of dimensions of structural is higher than moderate in universities. 2) Implementation of TQM is at start point in universities. 3) A significantly positive relationship was found   between four dimensions of organizational structure (Formalization, complexity,Hierarchy, Procedural specification) and TQM. 4) A significantly negative relationship was found between dimension of centralization and TQM 5) The multiple regression analysis indicated that two dimension (Procedural specification and centralization) are significant predictor of TQM.

Keywords


Aly, N., & Akpovi, J. (2001).Total quality management in California public higher education. Journal of Quality Assurance in Education, 9, 1-5.
Badri, M.A., &  Davis, D., & Davis, D. (1995), A study of measuring the critical factors of quality management. International Journal of Quality andReliability Management, 12 (2), 36-53.
Daft, R., & Bradshaw, P.J. (1980). The process of horizontal differentiation: Two models. Administrative Science Quarterly, 25.
Davies,.R.J.(2007). The effects of academic culture on the implantation of the EF QM excellence Model in UK universities. Journal of Quality Assurance in Education, 15,382.
Federal Total Quality Management Handbook (1990).riteria and Scoring Guiding for office of personnel management.
Gary, H., & Pick, T., &Parker, T. (2000).Leadership and customer revolution, first edition,Boston: Mc Graw Hill .
Glover, J. (1997). Achieving the organization change necessary for successful TQM. International Journal of quality and reliability management, 10.
Grandzol, J.R, & Gershon, M. (1998). A survey instrument for standardizing TQM  modeling research, International Journal of Quality Science, 3(4), 238-44.
Geeraerts, G. (1978). The effect of ownership on the organization structure in small firms. Administrative Science Quarterly, 23.
Hage, J. (1965). An Axiomatic theory of organizations.Administrative Science Quarterly, 10, 289-320.
Hall, R. (1997). The concept of bureaucracy: An empirical assessment. American Sociological Review ,27, 295-308.
Hoy,W. K.,&Miskel, C.G. (2005). Educational administration:Therory, research and practice.Boston:Mc Graw Hill.
Jobnoun, N. (2005). Organizational structure for customer-oriented TQM: An empirical investigation. Journal of the TQM Magazine, 17, 226-236.
Lameei, D.(2006). Assessment of organization readiness for TQM implementation. Iranian J pobl Health, 34, 58-63.
Matthews, W.E. (1993). Total quality management in academia – the missing element in higher education.Journal of quality and participation, Vol13 102-8.
Mintzberg,H. (1979).The structure of organization.New Jersey :Prentices  hall.
Mosadeghrad. A. M. (2007). A Study of relationship between managers and organizational commitment. Scotland: University of Oberdeen publish
Motwani, J., & Kumar, A. (1997). The need for implementing total quality management. International Journal of Educational Management, 11, 131-135.
Peters, T. (1992). Rethinking scale. California Management Reviewvol 347-29.
Pugh, D.S., (1968). Dimensions of organizational structure. Administrative cience Quarterly, 13. 56-105.
Quazi, H.A., & Jemangin, J., & Kit, L. W., & Kian, C.L. (1998). Critical factors in quality management and guidelines for self-assessment: The case of Singapore.Total Quality Management, (3). 537-64.
Sakhtivel. P. B. (2005). TQM implementation and students satisfaction of academic performance. Journal of the TQM Magazine Vol17, 35-27.
Saraph, J.V., & Benson, P.G., & Schroeder, R.G. (1989). An instrument for measuring the critical factors of quality management, Decision Science, 20(4). 810-29.
Venkartramen, S. (2007). A framework for implementing TQM in higher education programs. Journal of Quality Assurance Education, 15(1).92_112.
Thakkar, J., & et al. (2006). Total quality management (TQM) in self-finaeed technical institution. Journal quality management in education, 14, 57-74.
Tata,J., & etal (1999). The influence of organizational structure on the effectiveness. Journal of managerial Issues, 11, 440_454.