palette
ارائه الگوی مفهومی وظایف مدیران فناوری اطلاعات در مراکز آموزش عالی
محمد خادمی کله لو, محبوبه عارفی, علی رضائیان, اباصلت خراسانی

چکیده

هدف: این پژوهش با هدف شناسایی و ارائه الگوی مفهومی وظایف مدیران ارشد فناوری اطلاعات در مراکز آموزش عالی انجام شد.

مواد و روش: پژوهش حاضر به روش آمیخته (کیفی-کمی) انجام شد. در همین رابطه نخست ادبیات پژوهش‌های مرتبط بررسی و سپس به کمک روش کیفی فراترکیب وظایف کلیدی و خرده وظایف مدیران فناوری اطلاعات شناسایی شد. نمونه‌گیری در بخش کیفی به‌صورت هدفمند و پس از طی فرآیند 5 مرحله‌ای غربالگری اسناد صورت گرفت. داده‌های کیفی نیز به روش تحلیل محتوا و به شیوه کدگذاری اولیه و ثانویه تجزیه ‌و تحلیل شد. هم‌چنین پایایی بخش کیفی با استفاده از ضریب توافق کاپا (653/0) مطلوب ارزیابی شد. در بخش کمی نیز مدیران و معاونین مراکز فناوری اطلاعات دانشگاه شهید بهشتی، دانشگاه تهران، دانشگاه صنعتی شریف و دانشگاه امیرکبیر جامعه پژوهش حاضر را تشکیل داده‌اند. نمونه‌گیری بخش کمی نیز به‌صورت هدفمند و به شیوه سرشماری صورت گرفت. در ادامه بر مبنای یافته‌های کیفی پرسشنامه‌ای 61 سؤالی ساخته شد، روایی پرسشنامه از سوی صاحب‌نظران تأیید و پایایی آن نیز با استفاده از روش آلفای کرونباخ 92/0 برآورد شد و سپس میان 53 نفر از مدیران و معاونین مراکز فناوری اطلاعات دانشگاه‌های منتخب بخش کمی توزیع گردید. هم‌چنین داده‌های حاصل از بخش کمی با استفاده از آمار توصیفی (درصد و میانگین) و استنباطی (آزمون T تک گروهی و آزمون فریدمن) تجزیه ‌و تحلیل شد.

بحث و نتیجه‌گیری: براساس یافته‌های پژوهش و درنتیجه فراترکیب اسناد مجموعاً 12 وظیفه کلیدی و 61 خرده وظیفه مدیران فناوری اطلاعات در مراکز آموزش عالی شناسایی شد که در این میان وظایف کلیدی تأمین زیرساخت‌ها، مذاکره، رهبری، ائتلاف‌سازی و تسهیل‌گری، کارآفرینی، مدیر مالی و تخصیص منابع، عاملیت تغییر، مربیگری و الهام‌بخشی، نظارت و ارزیابی، سیاست‌گذاری، تیم‌سازی و رابط بودن مدیر ارشد فناوری اطلاعات در مراکز آموزش عالی به ترتیب در اولویت‌های اول تا دوازدهم وظایف کلیدی مدیران فناوری اطلاعات در مراکز آموزش عالی قرار گرفتند. از منظر مشارکت‌کنندگان در پژوهش همه وظایف شناسایی‌شده مدیران ارشد فناوری اطلاعات در آموزش عالی اهمیتی بالاتر از متوسط را داشته‌اند اما با این ‌وجود تلاش برای تأمین زیرساخت‌های فناوری اطلاعات، مذاکره و چانه‌زنی با سایر ذی‌نفعان این حوزه و هم‌چنین ایفا نقش رهبری فناوری اطلاعات در دانشگاه‌ها به‌عنوان سه وظیفه کلیدی این مدیران ارشد تعیین‌شده‌اند.

واژگان کلیدی
آموزش عالی- فراترکیب- مدیریت فناوری اطلاعات- مدیر ارشد اطلاعات.

منابع و مآخذ مقاله

Agee, A. S, & Holisky, D. A. (2003). Crossing the Great Divide: Implementing Change by Creating Collaborative Relationships between Academics and IT Professional. In Barbara A. Dewey and Carrie Regenstein (Eds), Leadership, Higher Education in the Information Age: New Era, New Leadership (61-80), Chicago: Neal - Schuman Publisher, Inc.

Arroway, P., Grochow, J. M., Pirani, J. A & Regenstein, C. E. (2011). The higher education: Portrait of today, landscape of tomorrow. EDUCAUSE Center for Applied Research (ECAR).

Ayati, M, & Curzon, S. C. (2003). How To Spot a CIO in Trouble. Educause Quarterly, 26(4), 18-23.

Beatty, R. C, Arnett, K. P, & Liu, C. (2005). CIO/CTO job roles: An emerging organizational model. Communications of the IIMA, 5(2), 1-5.

Becker, N. J. (1999). Implementing technology in higher education: The leadership role and perspectives of the chief information officer. PhD Dissertation at Teachers College, Columbia University.

Bench, S, & Day, T. (2010). the user experience of critical care discharge: a meta-synthesis of qualitative research. International journal of nursing studies, 47(4), 487-499.

Broadbent, M, & Kitzis, E. S. (2005). The new CIO leader. Massachusetts: Harvard Business School Press.

Brooks, L. (2003). finding the vision: Shaping technology support services in the twenty-first century institution. In Barbara A. Dewey and Carrie Regenstein (Eds), Leadership, Higher Education in the Information Age: New Era, New Leadership (39-60), Chicago: Neal - Schuman Publisher, Inc.

Brown, W. (2007) Higher Education CIO Effectiveness Study. Albany, NY: Center for Higher Education Chief Information Officer Studies.

Brown, W. (2008). Study of the higher education chief information officer: role and effectiveness. Albany, NY: Center for Higher Education Chief Information Officer Studies.

Brown, W. (2006). CIO effectiveness in higher education. Educause Quarterly, 29(1), 48.

Brown, W. (2010). Higher education chief information officer roles and effectiveness. Albany, NY: Center for Higher Education Chief Information Officer Studies.

Brown, W. (2011). Study of the higher education chief information officer roles and effectiveness. Albany, NY: Center for Higher Education Chief Information Officer Studies.

Brown, W (2015). The Chief Information Officer in Higher Education, 2015 Reports (Research Report). Albany, NY: Center for Higher Education Chief Information Officer Studies.

Chester, T. M. (2006). A roadmap for IT leadership and the next ten years. Educause Quarterly, 29(2), 56.

Christenberry, J. (2001, Monday, January 1). Seamanship of the CIO: Fish vs Cut Bait ... or Bail vs Abandon Ship, Paper presented at the Southeast Regional Conferences, Orlando.

Clark, A. J. (2005). IT governance: determining who decides. Educause Center for Applied Research Bulletin, 24, 1-13.

Clark, E. (2013). Gender diversity among higher education CIOs. EDUCAUSE Center for Analysis and Research (ECAR).

Cokins, G., Schubert, K. D., Hugos, M. H., Betancourt, R., Farrell, A., Flemming, B & Hujsak, J. (2010). CIO best practices: Enabling strategic value with information technology, New York: Published by John Wiley & Sons.

EDUCAUSE. (2015). Technology in higher education: defining the strategic leader. EDUCAUSE Center for Applied Research (ECAR).

EDUCAUSE. (2016). Top 10 IT Issues, 2016: Divest, Reinvest, and Differentiate. Educause review, 51(1), 10- 63.

Dlamini, R. S. (2011). The evolution of Information Technology Executive position in higher education: The strategic and adaptive Chief Information Officer in higher education. Ohio University, ProQuest Dissertations Publishing.

Dlamini, R. S. (2015). The role of the strategic and adaptive Chief Information Officer in higher education. Education and Information Technologies, 20(1), 113-140.

Drabier, R. (2003). Developing a campus wide vision for use of information technology in teaching and learning. In Barbara A. Dewey and Carrie Regenstein (Eds), Leadership, Higher Education in the Information Age: New Era, New Leadership (3-10), Chicago: Neal - Schuman Publisher, Inc.

Friedman, T. L. (2005). The world is flat: A brief history of the twenty-first century. New York: Published by Farrar, Straus and Giroux.

Goldstein, P. J, & Pirani, J. A. (2008). Leading the IT workforce in higher education: ECAR, Educause Center for Applied Research (ECAR).

Gottschalk, P. (2002). the chief information officer: a study of managerial roles in Norway. Paper presented at the System Sciences, HICSS. Proceedings of the 35th Annual Hawaii International Conference, Norway.

Hawkins, B. L. (1989). Organizing and managing information resources on campus. McKinney, TX: published by Academic Computing Publications.

Hawkins, B. L. (2004). A Framework for the CIO Position. Educause Review, 39(6), 94.

Hawkins, B. L (2006). 12 habits of successful IT professionals. Educause Review, 41(1), 57- 66.

Hawkins, B. L, & Rudy, J. A. (2008). Key findings for the fiscal year 2006 core data service. Educause Quarterly, 31(1), 71.

Hawkins, B.L & Oblinger, D. G. (2007). The myth about managing IT: The CIO manages information technology. Educause Review, 42(2), 10-11.

Hogue, W. F, & Dodd, D. W. (2006). Professional development for aspiring CIOs. Educause Quarterly, 29(3), 49.

Holliday, B. (2016). Divest, Reinvest, and Differentiate. Educause Review, 51(1), 11-63.

Jackson, G. A. (2004). A CIO's Question: Will You Still Need Me When I'm 64? Chronicle of Higher Education, 50(21), 22-23.

Jackson, G. A. (2011). The Shrinking CIO. Educause Review, 46(1), 8-9.

Jones, A., Kirkup, G & Kirkwood, A. (1993). Personal computers for distance education: The study of an educational innovation. New York: St. Martin's Press, Inc.

Kelley, T. D, & Sharif, N. M. (2005). Understanding the mindset of higher education CIOs. Educause Quarterly, 28(4), 33.

Katz, R.A & Salaway, G. (2004). Information technology leadership in higher education: the condition of the community. EDUCAUSE Center for Applied Research (ECAR).

Kotter, John P. (2000). What leaders really do? The Bottom Line, 13(1). 13-14

Lineman, Jeffrey P. (2005). The chief information officer in higher education: A study in managerial roles. A Dissertation Presented in Partial Fulfillment of the requirements for the Degree Doctor of Philosophy, Capella University.

Lineman, J. P. (2007). The corporate CIO model and the higher education CIO. Educause Quarterly, 30(1), 4.

Lowendahl, J. M., Zastrocky, M., & Harris, M. (2008). Complexity, effectiveness and change: Challenges for the higher education CIO. United State of America: Published by Gartner Inc.

Moberg, T. F., Bucher, J., Horgan, B., Paterson, R & Todd, D. (2000). CIOs on the Move: Considering a Job Change? Here's How To Decide What You Want and How To Negotiate It. Educause Quarterly, 23(3), 20-25.

Mishra, S. (2014). ICT Leadership in Higher Education. Published by: Commonwealth Education Media Center for Asia New Delhi

Masoumi, D & Masoumi, B. (2013). Cultural and educational infrastructure in designing and implementing electronic learning environment, Biennial Journal of Management and Planning inEducational Systems 2013, Vol.6 (10), 27- 47

Nelson, M. R. (2003). The CIO in higher education: Leadership, competencies, effectiveness. EDUCAUSE Center for Applied Research. ECAR Research Bulletin, 22, 1-13.

Nicolet, T. (2011). Leadership in Higher Education: The CIO Role and the Leadership Team. Ph.D. dissertation in The Graduate School at The University of North Carolina at Greensboro.

Penrod, J. I. (2001). Observations from a Four-Time CIO: From the Backroom to the Boardroom. Paper presented at the EDUCAUSE Seminar on Academic Computing, Snowmass Village, Colo.

Penrod, J. I., Dolence, M. G & Douglas, J. V. (1990). The chief information officer in higher education. Boulder: Published by CAUSE.

Pirani, J. A, & Salaway, G. (2004). Information technology alignment in higher education. EDUCAUSE Center for Applied Research (ECAR).

Pomerantz, J & Brooks, D.C. (2016).The Higher Education IT Workforce Landscape 2016. Louisville: Published by ECAR

Robbins, Stuart, & Pappas, Al. (2004). Within and Beyond: Understanding the Role of the CIO. In Lane. (2003). CIO Wisdom: Best Practices from Silicon Valley. United State: Prentice Hall PTR

Ross, Jeanne W, & Weill, Peter. (2002). Six IT decisions your IT people shouldn't make. Harvard business review, 80(11), 84-95.

Russell, L & Feldman, J. (2001). IT Leadership Alchemy 1st Edition. United States: Published by: Prentice Hall PTR

Rasouli, R. & Pahlevaninejad, D. (2016). A Linear Model for Quality Assessment on Learner’s Satisfaction in Electronic Learning Bases of Universities with Distance Education System, Journal of Management and Planning in Educational Systems, Vol. 8 (15), 9-26

Synnott, W. R & Gruber, W. H. (1981). Information resource management: Opportunities and strategies for the 1980s, New York: John Wiley & Sons Publication, Inc.

Stenzel, J., Cokins, G., Schubert, K. D., Hugos, M. H., Betancourt, R., Farrell, A., Flemming, B., & Hujsak, J. (2010). CIO best practices: Enabling strategic value with information technology. New York: John Wiley & Sons Publication, Inc.

Smith, S. D., Salaway, G., & Caruso, J. B. (2009). The ECAR study of undergraduate students and information technology. EDUCAUSE Center for Analysis and Research (ECAR).

State of the CIO. (2015). State of the CIO Survey Results: Exclusive Research CIO, United State: IDG Enterprise press.

Ward, D & Hawkins, B. L. (2003). Presidential leadership for information technology. Educause review, 38(3), 36-47.

Weiss, M. L. (2010). Information technology management in higher education: An evidence-based approach to improving chief information officer performance. Chapel Hill: Published by the University of North Carolina.

Weiss, L. (2011). Technology leadership: Today’s higher education CIO. Boulder: Published by EDUCAUSE.

Yokkhun, A., Inthasaeng, K., Duemong, F., Chutimasakul, W & Papasratorn, B. (2012). Cultural Difference and Perceived CIO Role Effectiveness in Higher Education in ASEAN. Paper presented at the The Proceedings of the 5th International Conference on Advances in Information Technology (IAIT2012), Bangkok Thailand.

Vaught, R. (1989). Organizing and supporting administrative computing. In Hawkins, B. L., Organizing and Managing Information Resources on Campus (141-163), Princeton, NY: EDUCOM, 1989.

Varajão, J., Amaral, L., Palacios, R. C & Gouveia, J. (2010). A Framework for the Analysis of the Potential Performance of Chief Information Officers. Communications in Computer and Information Science, 109, 338-345

Zastrocky, R & Schlier, F. (2000). the Higher Education CIO in the 21st Century. Educause Quarterly, 23(1), 53-59.

Zimmer, L. (2006). Qualitative meta‐synthesis: a question of dialoguing with texts. Journal of advanced nursing, 53(3), 311-318.

Zafar, H., KO, M. S., & Osei-Bryson, K. M. (2016). The value of the CIO in the top management team on performance in the case of information security breaches. Information Systems Frontiers, 18(6), 1205-1215.


ارجاعات
  • در حال حاضر ارجاعی نیست.